Placing an order with PetMeds® is easy. Simply browse our pet medications and supplies from the comfort of your home, or using your mobile device. Once you’ve located the medications and supplies your pet needs, add the item(s) to your shopping cart. After you are done shopping, just click “Checkout” to complete the order by providing your billing, shipping, and payment information. If you are ordering any prescription medications, we’ll also ask you to tell us about your pet and your veterinarian. Then, sit back and relax while your order is delivered to your front door — most orders are shipped the same day!
Ordering Prescription Medications
Ordering your pet’s prescription medications from PetMeds® is simple. Once you’ve chosen the medication, added it to your cart, and started the checkout process, we’ll ask you for your pet’s veterinarian information. After you submit the order, we’ll reach out to your veterinarian for an approval. Once the prescription is approved, we’ll ship your order to you!
You can also opt to mail in your veterinarian’s prescription to us at:
PetMeds® Pharmacy 420 S. Congress Ave, Suite 100 Delray Beach, FL 33445
Make sure to provide us with all of your pet’s medical information, including:
- Medical issues
- Weight
- Breed
- Age
This information is necessary to ensure safety in dispensing prescription medications for your pet.
Satisfaction Guarantee
PetMeds® offers a 100% Satisfaction Guarantee on all of our products. So if your pet didn’t like the product, you changed your mind about your purchase, you accidentally ordered the wrong size or weight, the product didn’t work, or if your pet gets heartworms, then PetMeds® will refund your order without question. We also meet or exceed manufacturers’ guarantees.
Contact Us
If you ever have any questions or concerns about your order, contact us and we’ll make sure everything gets straightened out. You can reach us at:
- Customer Service: 1-800-PetMeds (1-800-738-6337)
- Email: customerservice@petmeds.com
- Pharmacy Questions: 1-888-738-6331
